About the Author:

 

Susan Cisco, Ph.D., CRM, is a director in Gimmal Group’s Enterprise Content and Records Management (ECRM) services organization focused on helping large enterprises improve business performance and compliance through the effective planning, implementation and integration of: Enterprise Content and Records Management (ECRM), Geographic Information Systems (GIS), web design, and user experience. She brings more than 25 years of experience in the records and information management field as a practitioner, educator, and consultant. Cisco has successfully consulted with companies in multiple industries, including oil and gas, hospitality, healthcare, insurance, utilities, and government. She holds an M.L.S and Ph.D. in Library and Information Science from the University of Texas at Austin. She is a Fellow of ARMA International.