About the Author:

Alan A. Andolsen, CRM,CMC, is the president of Naremco Services Inc., a management consulting firm. Founded by Emmett Leahy, Naremco has provided records management consulting since 1948. He is the president of the Institute of Certified Records Managers and a member of ARMA International’s Strategic Planning and Professional Issues committees. He can be contacted at alandolsen@naremco.com.