About the Author:

Alan A. Andolsen, CMC, CRM, is the president of Naremco Services Inc., a management consulting firm founded by Emmett Leahy, providing records management consulting since 1948. He is also president of the Institute of Certified Records Managers and a member of ARMA International’s Strategic Planning and Professional Issues Committees. He can be contacted at AlAndolsen@NAREMCO.COM.