About the Author:

John T. Phillips, CRM, CDIA, FAI,  is a management consultant with Information Technology Decisions. With more than 30 years of experience in many varied information and technology management professional positions, he currently assists clients in developing comprehensive records management programs, especially with electronic records management issues and technology systems selection. Phillips also serves on the National Archives and Records Administration's Advisory Committee for the Electronic Records Archive. He may be contacted at john@infotechdecisions.com.