About the Author:

Richard "Rick" Head is CEO at Learning Wisdom, which provides coaching and training for current and aspiring leaders. Prior to this position he was director of education and deputy executive director at ARMA International. In this capacity, would set strategic direction for the association's education program, oversee development of educational events, including annual conference, and was liaison to the Conference Program Committee and to the Education Development Committee (EDC). He can be contacted richardehead@gmail.com.