Business, technology, and marketing executives almost have too much of a good thing when it comes to launching customer experience (CX) initiatives. Why? They are inundated with more can possibly fund, staff, or manage at any given time. Not only do CX projects involve technology changes, but successful initiatives also require a deep shift in […]
Category Archives: Business Analysis
New Publication and Free Downloadable ARMA Guide
The ARMA Guide To The Information Profession (“ARMA Guide”) establishes the major areas of knowledge which must be attained to successfully be an Information Professional and provides a common terminology, understandings, and strategies amongst the various sub-disciplines of the Information Profession. The ARMA Guide is also available in an expanded version with commentary, analysis, and […]
Research: Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome
Business process improvement professionals, application developers, and content management practitioners often ask where to start with business process transformation and continuous improvement. Should they go big by tackling a strategic, cross-functional project? Or, should they focus on a smaller departmental effort and use that project as a springboard for a larger initiative?