Every year when I go to high-tech conferences, I allow myself to hope there will be more (or any) women in leadership roles on the main stage. My hopes are always dashed to smithereens. All too often, these high-tech companies feature a truly impressive lineup of their all-male C-suite executives, bolstered by a bevy of […]
Category Archives: Deep Analysis
Research- State of the Digital Process Automation Market Trends 2020-2025
Over the past five years, the digital process automation market was reborn (and renamed) as business process management (BPM) products became lighter, easier, and faster to deploy. Much of this change can be attributed to low-code design/development approaches by the vendor community. In parallel, many customers jettisoned large-scale, Lean, and Six Sigma transformation projects and […]
Research- State of the Digital Process Automation Market – Current Assesment 2019
The digital process automation market has eclipsed business process management (from which it evolved) and today is experiencing renewed growth. This growth comes from two sources: the incorporation of low-code/no-code1software in process automation platforms, and the rapid adoption of robotic process automation (RPA) software alongside process automation software. When implemented collectively, low-code and RPA –which […]
Research- Enterprise Blockchain – Market Forecast & Scenarios 2019-2024
The Enterprise Blockchain market is relatively new, in our view dating to 2016. In many respects this market is topsy-turvy, driven by user interest and not IT vendor R&D. Most technology markets are created when technology is developed via an IT vendor R&D process, and a sales/marketing team is then built to sell and explain […]
Research- A CX Roadmap That Puts Customers in the Driver’s Seat
Business, technology, and marketing executives almost have too much of a good thing when it comes to launching customer experience (CX) initiatives. Why? They are inundated with more can possibly fund, staff, or manage at any given time. Not only do CX projects involve technology changes, but successful initiatives also require a deep shift in […]
Research- Digital Transformation – Bridge The Skills Abyss
Business stakeholders, technologists, and marketers each have a stake in delivering digital transformation success. But, depending on the firm’s sector and its C-suite leadership, digital transformation projects will most likely be seen through one of two lenses: customer experience (CX) or operational excellence (OPEX). Limiting the scope to one focus is a mistake. Large-scale digital […]
Research: Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome
Business process improvement professionals, application developers, and content management practitioners often ask where to start with business process transformation and continuous improvement. Should they go big by tackling a strategic, cross-functional project? Or, should they focus on a smaller departmental effort and use that project as a springboard for a larger initiative?
Research: Vendor Opportunities Outside the ECM Bubble
Some vendors we speak with think that the market for ECM is close to the saturation point. At Deep Analysis we believe that is only half true. Yes, the customers traditionally targeted by ECM vendors have little appetite for major rip-and-replace projects, but there are many other untapped markets that have little to no awareness […]
Research: Intelligent Information Management – ECM from 1.0 to 2.0
ECM 1.0 is not going away anytime soon because it still serves a solid and valuable service, particularly to mid-sized firms that have little in the way of control of regular back-office processes. But for larger and more ambitious firms that have already addressed Information Management practices for back-office processes, ECM 2.0 opens up a […]
Research: Blockchain Versus Records Management
This report provides industry information and analysis regarding the potential use of Distributed Ledger Technologies (DLT) (aka Blockchain) for Records Management. It should be used as an analytical resource for senior executives to leverage when planning Record Management strategies. The report defines the key characteristics of the current market. It also identifies the business opportunities, […]