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Answering Common RIM Questions About Office 365 with Erica Toelle, Microsoft MVP

In ARMA’s new rapid resource module, Microsoft MVP @EricaToelle answers 9 common RIM questions about O365. The title is “Answering Common RIM Questions About Office 365.” You can learn a lot in just eight or nine minutes. It’s short, it’s simple, and it’s free!

Research- A CX Roadmap That Puts Customers in the Driver’s Seat

Business, technology, and marketing executives almost have too much of a good thing when it comes to launching customer experience (CX) initiatives. Why? They are inundated with more can possibly fund, staff, or manage at any given time. Not only do CX projects involve technology changes, but successful initiatives also require a deep shift in […]

Research- Digital Transformation – Bridge The Skills Abyss

Business stakeholders, technologists, and marketers each have a stake in delivering digital transformation success. But, depending on the firm’s sector and its C-suite leadership, digital transformation projects will most likely be seen through one of two lenses: customer experience (CX) or operational excellence (OPEX). Limiting the scope to one focus is a mistake. Large-scale digital […]

New Publication and Free Downloadable ARMA Guide

The ARMA Guide To The Information Profession (“ARMA Guide”) establishes the major areas of knowledge which must be attained to successfully be an Information Professional and provides a common terminology, understandings, and strategies amongst the various sub-disciplines of the Information Profession. The ARMA Guide is also available in an expanded version with commentary, analysis, and […]

Research: Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome

Business process improvement professionals, application developers, and content management practitioners often ask where to start with business process transformation and continuous improvement. Should they go big by tackling a strategic, cross-functional project? Or, should they focus on a smaller departmental effort and use that project as a springboard for a larger initiative?

Research: Vendor Opportunities Outside the ECM Bubble

Some vendors we speak with think that the market for ECM is close to the saturation point. At Deep Analysis we believe that is only half true. Yes, the customers traditionally targeted by ECM vendors have little appetite for major rip-and-replace projects, but there are many other untapped markets that have little to no awareness […]